Accomodating blindness in restaurants
Similarly, Braille is effective only for people who read Braille.
Other methods are needed for people with vision disabilities who do not read Braille, such as providing accessible electronic text documents, forms, etc., that can be accessed by the person’s screen reader program.
The term “companion” includes any family member, friend, or associate of a person seeking or receiving an entity’s goods or services who is an appropriate person with whom the entity should communicate.
Historically, many covered entities have expected a person who uses sign language to bring a family member or friend to interpret for him or her.
In many situations, covered entities communicate with someone other than the person who is receiving their goods or services.
Covered entities are also required to accept telephone calls placed through TRS and VRS, and staff who answer the telephone must treat relay calls just like other calls.
The communications assistant will explain how the system works if necessary.
People who have vision, hearing, or speech disabilities (“communication disabilities”) use different ways to communicate.
For example, people who are blind may give and receive information audibly rather than in writing and people who are deaf may give and receive information through writing or sign language rather than through speech.
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For example, school staff usually talk to a parent about a child’s progress; hospital staff often talk to a patient’s spouse, other relative, or friend about the patient’s condition or prognosis.