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Knowing that there’s a real human on the other side, ready to solve one’s specific problem with a few clicks, makes customers more eager to make a contact, share their feelings and, eventually, make a purchase. However, as social creatures and we care about personal relationships—they make us feel safe and comfortable.
According to Robert Cialdini, we are much more likely to say yes to someone we know and like. Each time your customers contact your company, there is a touchpoint created and it affects how your business is seen as a brand.
The first step on the road to great support is completing the right team.Or advise them whether your product is a fit for their case.Or even compare it to the similar product your competition offers.Each year we release a customer service report, where we sum up the most crucial stats about businesses using chat tools.In 2017 there was an 8.29% increase per business in chat demand in comparison to 2016. Live chat is getting more and more natural channel for users.
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How can customer service software help you with getting new customers and boosting your income?