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Try the following solutions if the download does not start or fails.
Can I go back to the old software version if I change my mind?
On occasion, the Xbox Live service is temporarily unavailable.
In such cases, we work to resolve the issue as quickly as possible.
New benefits for Xbox Live Gold members: Games with Gold and Deals with Gold come to Xbox One.
Everyone can access popular entertainment apps for Xbox One and Xbox 360 without an Xbox Live Gold membership.
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Note If you choose not to update your console software, you'll receive a prompt to update the next time you start the game.